Policies

Check-In & Check-Out

• Check-in time is 3:00 PM. Early check-in may be available upon request and is subject to availability and possible additional charge.
• Check-out time is 11:00 AM. Late check-out may be arranged in advance — please contact us at least 24 hours before departure. Unauthorized late check-out may result in an additional night charge.
• Check-in is self-directed via keypad entry. Your unique access code will be sent by email prior to your arrival date. No front desk visit is required.
• A valid government-issued photo ID may be requested to verify identity upon check-in.
• The minimum age to book and occupy a unit is 21 years old.

Cancellation Policy

• Free cancellation is available when cancelled at least 7 days before the scheduled check-in date. A full refund will be issued to your original payment method within 5–10 business days.
• Cancellations made within 7 days of check-in will forfeit one night's room rate.
• No-shows (failure to check in without prior cancellation) will be charged for the full reservation amount. No refund will be issued.
• Reservations made for special event dates, holidays, or peak season periods may be subject to a stricter cancellation policy, which will be clearly disclosed at the time of booking.
• To cancel a reservation, contact us by phone at +1 850 338 6376 or by email at reservations@octacollection.com with your booking confirmation number.
• Octa Collection LLC reserves the right to cancel a reservation in extraordinary circumstances (e.g., property damage, emergency). In such cases, a full refund will be issued.

House Rules

• No smoking anywhere on the property — indoors, on balconies, or in parking areas. This includes cigarettes, cigars, e-cigarettes, and vaping devices. Violations result in a minimum $250 cleaning fee.
• No pets of any kind. Service animals are permitted in accordance with applicable law with advance notice.
• Quiet hours are from 10:00 PM to 8:00 AM. Please be considerate of neighboring guests during these hours.
• No parties, events, or gatherings exceeding the stated maximum occupancy for your unit. Exceeding occupancy limits may result in immediate termination of your stay without refund.
• Guests are responsible for any damage caused to the property during their stay. Damage beyond normal wear and tear will be charged to the credit card on file.
• Please treat the property with respect. It's our home — and we'd like it to remain beautiful for every guest who follows you.
• All local ordinances and laws apply to guests on the property at all times.

Payments & Security Deposit

• Payment is required at the time of booking. We accept all major credit and debit cards.
• A refundable security hold (amount varies by room type) will be placed on your card at the time of booking or check-in. This hold is released within 3–7 business days after a damage-free checkout.
• Rates displayed are per night and do not include applicable taxes and fees, which are calculated and shown at checkout.
• Octa Collection does not charge a resort fee. What you see is what you pay.
• Third-party booking platforms may apply their own service fees. Booking directly through our website ensures the lowest total cost.

Privacy Policy

Octa Collection LLC ("we," "us," "our") is committed to protecting your personal information. This policy describes how we collect, use, and protect data when you use our website or make a reservation.

• Information We Collect: Name, email address, phone number, payment information, check-in/check-out dates, and any special requests you provide.
• How We Use It: To process your reservation, communicate with you about your stay, and improve our services. We do not sell your personal information to third parties.
• Payment Security: Payment processing is handled by our booking platform. We do not store full credit card numbers on our systems.
• Cookies: Our website may use cookies to improve your browsing experience. You may disable cookies in your browser settings.
• Third-Party Links: Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.
• Contact: To request deletion or access to your personal data, contact us at reservations@octacollection.com.

Terms of Use

By using the Octa Collection website and making a reservation, you agree to the following terms:

• All content on this website — including photographs, copy, and design — is the property of Octa Collection LLC and may not be reproduced without permission.
• The information on this site is provided in good faith. We make no warranties regarding accuracy of pricing, availability, or descriptions, which are subject to change.
• We reserve the right to update these terms at any time. Continued use of the site following any changes constitutes acceptance of those changes.
• This site and all reservations made through it are governed by the laws of the State of Florida, United States.

For questions about any of the above policies, please contact us at reservations@octacollection.com or call +1 850 338 6376.